Help Center

Once your order ships, you'll receive an email with a tracking number. You can also check order status anytime by logging into your account and visiting 'My Orders'.

Standard shipping takes 5-7 business days. Express shipping takes 2-3 business days. Orders placed before 2:00 PM EST are processed the same day.

You can modify or cancel your order within 1 hour of placing it. After that, it enters processing and cannot be changed. Contact support immediately if needed.

Currently, we ship to all 50 US states, Puerto Rico, and US territories. International shipping is planned for 2026.

Contact us within 48 hours with photos of the damage. We'll send a replacement or full refund — no return needed.

Coverage depends on your plan. Accident Only covers injuries. Complete Care adds illness coverage. Premium Wellness includes routine care, dental, and alternative therapies. See your policy document for full details.

Log into your account, go to 'My Insurance', and click 'File a Claim'. Upload your vet invoice and we'll process it within 5-10 business days.

Yes. Accident coverage begins after 2 days. Illness coverage begins after 14 days. This prevents claims for pre-existing conditions.

Yes, you can cancel anytime. Monthly plans cancel at the end of the billing period. Annual plans receive a prorated refund for remaining months.

Pre-existing conditions diagnosed before enrollment are not covered. However, curable conditions that have been symptom-free for 12+ months may be eligible for coverage review.

Consider your pet's age, size, breed, and health conditions. Our product pages include detailed nutritional info. For specific advice, consult your veterinarian.

Yes. We source directly from manufacturers and authorized distributors. Every product is guaranteed authentic.

Unopened items can be returned within 30 days. For food or treats, we offer a satisfaction guarantee — contact us and we'll help find an alternative.

We currently do not carry prescription medications. We offer over-the-counter supplements, treatments, and veterinarian-recommended products.

Click 'Account' in the top menu and select 'Create Account'. You can also create one during checkout. An account lets you track orders, manage insurance, and save favorites.

Click 'Sign In' then 'Forgot Password'. Enter your email and we'll send a reset link. Links expire after 24 hours.

Go to Account Settings to update your payment information. For insurance subscriptions, updating payment applies to future billing cycles.

Contact support at support@americas.pet with your request. We'll process account deletion within 5 business days. Note: active insurance plans must be cancelled first.

We offer 30-day hassle-free returns on most items. Items must be unused and in original packaging. See our Shipping & Returns page for full details.

Refunds are processed within 3-5 business days after we receive and inspect the returned item. It may take an additional 3-5 days to appear on your statement.

No! We provide prepaid return labels for all eligible returns within the continental US.

Yes. Select 'Exchange' when initiating your return. Choose the new item and we'll ship it once we receive the original.